US Shipping Information
Most customers in the continental United States receive their order within 5 to 10 business days. If you need your order faster, an additional charge of $15.00 for in-house priority processing of your order will guarantee your in-stock order to ship within 1 or 2 business days. Additional charges will apply to all packages weighing over 15 lbs. that are shipped within the US. We only the charge the actual amount of shipping plus insurance to your location. If you need to check the status of an order you already placed you can click here.

Shipping Rates for Contingent US: Less Than 15 lbs.
Standard Shipping & Handling Rates Apply
(This amount will be automatically added to your order)
$0.00 To $50.00 = $9.95
$50.01 To $75.00 = $11.95
$75.01 To $100.00 =  $13.95
$100.01 To $150.00 =$15.95
$150.01 To $200.00 =  $17.95
$200.01 To $399.00 = $19.95
Above $399.00=Please Call

How We Ship Orders
Most orders are shipped using USPS priority mail service. Alaska and Hawaii ship via Priority Mail. Puerto Rico orders are shipped via US Airmail. Additional shipping charges will apply to heavy items shipping to Hawaii, Alaska and US Possessions (Puerto Rico, American Samoa, etc). Delivery will take approximately four to six business days from when we ship via the U.S. Postal Service.

Our minimum shipping charge is $9.95. We charge flat rate shipping and handling on all contingent US orders that weigh less than 15 lbs. If your package weighs more, we will charge only the actual amount of shipping to your order. Let us know if you need your order faster and we will see what we can do for you. 2-day and Overnight Express order processing are available at additional charges depending on the weight of your order. Expect to pay approximately 40% more for rush shipping. Bulk order items (i.e. 5# packages or heavier of salt scrubs, sea clays and 5 gallon containers or larger of liquids and muds may incur an additional shipping charge depending on the delivery area.

*IMPORTANT NOTICE FOR ORDERS OUTSIDE THE US*
Canada & International/Overseas Customers: We welcome international customers and appreciate your patronage, support, and business. When you order online, you will be charged for flat rate continental US shipping automatically. Please note that ALL international orders will incur a second charge to equal the actual cost of shipping by US Express International Mail. There is no way we can track international shipments after it leaves this country, so all international orders must pre-pay the actual cost of United States Postal Service International Express Mail. International Express Mail provides full insurance on your order and more prompt delivery, usually within 2 to 3 days. The United States Postal Service provides insurance on Express International Shipments. 

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE ON ALL PACKAGES. RETURN SHIPPING AND HANDLING ARE ALSO NON-REFUNDABLE. ANY PACKAGES RETURNED TO US WILL BE BILLED THE ACTUAL AMOUNT OF SHIPPING AND HANDLING, PLUS THE COST OF RETURN POSTAGE.

Express Mail generally averages 2 to 4 days for delivery, but can take much longer depending on the political climate, customs, etc. We can not be responsible for any packages that have been detained, impounded, delayed or returned to us by your country's Customs Department. International Packages cannot be declared lost until 6 weeks after shipment. This is the soonest we can file a claim. Some items cannot be shipped internationally by Air Mail such as liquids. The United States Postal Service only provides insurance on Express International Shipments. International Packages cannot be declared lost until 6 weeks after shipment. This is the soonest we can file a claim. Some items cannot be shipped internationally by Air Mail such as liquids.

INTERNATIONAL ORDERS WILL BE REQUIRED TO FAX A COPY OF THE CREDIT CARD, ALONG WITH SIGNATURE FORMS THAT MUST BE FAXED TO US IN ORDER TO PROCESS YOUR ORDER MORE QUICKLY.

Ooh La Spa can not be responsible for any packages detained/impounded/or returned to us by the country’s respective Customs Department nor for any delays caused by customs. It is the full responsibility of the customer to ensure that these products are allowed by their Customs. Taxes and duties are the responsibility of the buyer. If an international package is returned to us, we will charge a 20% restocking fee due to extra charges required in sending back the items to the manufacturer. Also, Ooh La Spa does not refund any shipping charges on international packages. Politics and economics have been affecting global mailing conditions to some countries. Please understand that delays may occur for military and overseas delivery addresses. We may not be able to ship to some countries due to US Mail suspensions. You will be notified via telephone or email if we are unable to fulfill your order.

**** No Returns Policy/Restocking Fee****
All sales are final. We do not accept any items purchased because these items are of a personal nature and due to health reasons and state regulation, NO returns or exchanges of any kind are accepted for your protection,  including opened and unopened shipping boxes and products. If a customer does not claim the package and it is returned to us, the return is subject to a 15% restocking fee plus the cost of shipping and handling and return shipping costs. Shipping fees and/or return shipping costs and the restocking fee are non-refundable.

The Value of Shopping Here
You may be asking why your should shop here instead of at the other place. We appreciate our customers and know what customer service means! Compare our products, ingredients and prices with our competitor. We're pleased to tell you that we continually monitor the prices and products sold at other body wrap and spa supply stores. We're committed to giving you real value, and our prices are, on average, lower than our competition. We use no artificial ingredients or cheap fillers in our products. Some customers ask if we have a toll free phone number. We do not provide a toll free telephone number because that will result in increased prices, even if only a few need to call. We are very much here for you as your personal consultant and business partner. Ooh La Spa's Universal Body Wraps and Contour Body Wraps websites have been online since 1995. Only one other competitor has been around as long as we have. And their prices are still higher than ours.

We Strive To Be The Best
We understand that there's more to creating value than just price. Shopping in the comfort and privacy of your home or office, finding the products you need and the treatments you want all in one place. We invite you to compare us to our competitors on ingredients, price, convenience, and product selection. When you do, we think you'll agree that we offer a better way to shop. And some great products and prices too. We love to hear from our customers! Let us know what you think.